My partner was persuaded to take a Debenham’s store card last month, in return for a discount on a purchase. The application took so long at the checkout that she twice said, “Look, people are getting impatient here — forget it, I’ll just pay,” but the assistant pressed ahead, and the card was duly issued.
The first payment was due over the Christmas period. It arrived with Debenhams 2 days late. They applied a £12 fine to the account.
They’re a bunch of robbing bastards who wouldn’t know customer service if it bit them on the bottom.
In related news, the lovely John Lewis’s have just reported record-breaking Christmas sales. I’m not one to shout “correlation implies causation” too loudly, but I do know where I’m going to do my houseware shopping in the future.